ANNOUCEMENT

A big thank you for your amazing support for the past few years! We're excited to inform that we will be moving to a new site soon, STAY TUNED!

Love,

DPAM.MY Team

FAQ

1. WHAT WILL HAPPEN TO MY ORDER?

Don’t worry, successful orders will be processed and fulfilled as per normal. To check the status of your order, please proceed to My Account page.

Q2. HOW DO I CHECK THE STATUS OF MY ORDER?

Kindly expect some slight delay in the deliveries during MCO period.

Your order’s tracking number will be emailed to you once available. If you have yet to receive the tracking number within 7 working days from the date that you have placed an order, kindly contact our customer care at ecomm@dpam.my.

Q3. WHAT WILL HAPPEN TO MY RETURN OR REFUND REQUEST?

Do not worry! We will still process any pending return and refund request if you have made them earlier. Kindly contact our customer care at ecomm@dpam.my to inquire further.

Q4. CAN I STILL RETURN MY ORDER FOR A REFUND IF I HAVEN’T RECEIVE MY ORDER?

Yes. You can still submit a return request within 21 days from the invoiced date.

For more info on our return policy, please click here.

Q5. HOW DO I ACCESS THE ORDERS & RETURNS?

Go to My Account and enter the required details.

Go to ‘Orders’ and selected the item that you wish to return.

Drop an email to our customer service department at ecomm@dpam.my to notify us.

Q6. CAN I EXCHANGE / RETURN THE ITEM(S) AT STORE INSTEAD?

Please be informed that exchange is not allowed but you may request a refund. You may courier the item that you wish to return to us OR drop them at the selected stores. 

Kindly refer to our Return Policy page for further information.

Q7. HOW DO I CONTACT CUSTOMER CARE?

Click Contact Us & submit your request. Our Customer Care Professional will get in touch with you within 1-3 business days.

*Customer Care operating hours: Monday to Friday, from 9:00am till 6:30pm (excluding public holidays)